1. Check the Card Slot and Device
- Before making a transaction, please make sure the card reader area is clean and free of any foreign objects.
- If inserting your card feels difficult or the device seems loose, stop the transaction and use another ATM.
2. Be Careful When Entering Your PIN
- Cover the keypad with your hand when entering your PIN to prevent others from seeing it.
- Do not share your PIN with anyone or write it down on paper.
3. Check for Any Irregularities on the Keypad
- If the keypad shakes, feels higher than usual, or the buttons feel abnormal, stop using that ATM immediately.
- If you notice anything unusual, please contact the nearest branch or our customer service center.
4. Check the Surrounding Environment
- If the area around the ATM is dark or if unfamiliar people approach you, pause your transaction for safety.
- Please use ATMs located in safe areas, such as Woori Bank branches or partner financial institutions.
5. Verify After the Transaction
- After completing your transaction, make sure that both your cash and card have been returned.
- You can check your withdrawal or transfer history immediately through the receipt or the mobile banking app.
6. Report Any Irregularities
- If you notice any malfunction or abnormal condition of the ATM, stop the transaction immediately and contact us.
- Call our Customer Center (1800-6003) or visit the nearest branch.
- Woori Bank employees will never ask for your PIN or card information under any circumstances.
7. Safe Usage Habits
- Change your PIN regularly.
- Never hand over your card to another person.
